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Uploads, exports, playback and API access. If something here does not answer your question, support is one message away.
Anything you can hand us we can decode, but these formats get the fastest turnaround.
| Format | Notes |
|---|---|
| H.264 / MP4 | Preferred for phone and handheld uploads |
| H.265 / HEVC | Preferred for 4K arena exports |
| ProRes 422 / 422 HQ | Accepted; slower to ingest |
| Frame rate | 24, 25, 30, 50 or 60 fps, constant frame rate only |
| Audio | Optional; used for camera sync when present |
| Max per file | 400 GB, resumable |
Usually bandwidth. Lower the rendition with the quality selector — the archive is not affected, only the stream.
Clips render on demand. If a game is still being analysed, the clip is queued; the game page shows queue position.
4K exports render at roughly 4x real time. For urgent pulls, request the 1080p preset first and the master afterwards.
Upload with audio if possible. Without an audio track we align on the scoreboard clock and accept a frame or two of drift.
Support hours 08:00–20:00 CET, Monday to Saturday. Match nights are covered until the final horn.
Send us the game ID and what you expected to see. We answer within four hours on business days.